How It Works
Get Your Business Number
JobWright assigns you a dedicated local phone number for all business texting.
Send Messages & Reminders
Text customers manually or let JobWright auto-send appointment reminders.
Receive & Reply
Customer replies appear in your inbox linked to their record. Respond instantly.
Key Capabilities
Everything you need for professional customer communication
Send & Receive Texts
Full two-way texting with customers from your business number
Automated Reminders
Appointment reminders sent automatically 24h and 1h before jobs
Unified Inbox
All customer messages in one place, linked to jobs and records
Confirmation Replies
Customers can confirm appointments by simply replying Yes
Broadcast Messages
Send updates to groups of customers with one click
MMS Photo Support
Send and receive photos via text for job documentation
Message History
Complete log of all communications for compliance and records
Instant Delivery
Enterprise-grade infrastructure for fast, reliable messaging
Frequently Asked Questions
Everything you need to know about two-way SMS
What is two-way SMS?
Two-way SMS means you can both send and receive text messages with customers. Unlike one-way notifications, customers can reply to your messages and you see their responses directly in JobWright.
Do I get a dedicated business phone number?
Yes! JobWright provides a dedicated local phone number for your business. All texts go through this number, keeping your personal cell phone private while maintaining professional communication.
Can I send automated appointment reminders?
Absolutely. JobWright automatically sends appointment reminders 24 hours and 1 hour before scheduled jobs. Customers can reply to confirm, reschedule, or ask questions - all tracked in your dashboard.
How do customers reply to my messages?
Customers simply reply to the text like any normal message. Their reply shows up instantly in JobWright linked to their customer record and job, so you have full context when responding.
Can my whole team see and respond to messages?
Yes, all team members can view message history and respond to customers. Messages are linked to jobs, so whoever is assigned can communicate directly without confusion about who said what.
Does it support MMS (picture messages)?
Yes! You can send and receive photos via text. This is great for sharing job photos with customers, receiving images of problems before arriving, or sending before/after pictures.
Are there any per-message fees?
JobWright includes a generous SMS allowance in your $99/month subscription. Most businesses stay well within this limit. Additional messages are available at low per-message rates if needed.
Can I send bulk messages to multiple customers?
Yes, you can send broadcast messages to groups of customers - great for weather-related updates, holiday schedules, or promotional offers. Customers can still reply individually.
Is SMS communication logged for my records?
Every message sent and received is permanently logged and linked to the customer record. This creates a complete communication history for reference, disputes, or compliance needs.
How quickly are messages delivered?
Messages are typically delivered within seconds. JobWright uses enterprise-grade SMS infrastructure to ensure reliable, fast delivery. You also get delivery confirmations for sent messages.
Ready to Improve Customer Communication?
Join thousands of trade professionals using JobWright to reduce no-shows and keep customers informed.