JobWright
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Average response time: under 2 hours

How Can We Help You?

Real humans, real help. We're trade professionals helping trade professionals succeed.

Contact Us

Email Support

Send us an email anytime. We typically respond within 2 hours during business hours.

support@jobwright.com
24/7
Response: < 2 hours

Phone Support

Speak directly with our support team for urgent issues or complex questions.

1-800-JOBWRIGHT
Mon-Fri, 8am-8pm EST
Response: Immediate

Live Chat

Chat with us in real-time through the help widget in your JobWright dashboard.

In-app chat
Mon-Fri, 9am-6pm EST
Response: < 5 minutes

Our Support Commitments

<2hr
Email Response Time
<5min
Live Chat Response
98%
Same-Day Resolution
5.0/5
Support Satisfaction

Free Onboarding & Training

Every JobWright customer gets personalized onboarding at no extra cost.

1

Welcome Call

15 min

A 15-minute call to understand your business and goals. We'll customize your setup path.

2

Account Setup

30 min

We help you configure your organization, import clients, and set up your team.

3

Feature Training

45 min

Learn how to create quotes, manage jobs, and send invoices with our guided training.

4

Team Training

30 min

Optional training session for your team members to get them up to speed.

5

Go Live Support

As needed

We're available during your first week to answer questions and ensure smooth adoption.

Start Free Trial & Book Onboarding

Self-Service Resources

Help Center

Browse our comprehensive documentation with step-by-step guides for every feature.

Quick Start Guide

Get up and running in minutes with our streamlined getting started guide.

Changelog

Stay up to date with the latest features, improvements, and bug fixes.

Frequently Asked Questions

Quick answers to common questions.

How do I reset my password?
Click 'Forgot Password' on the login page and enter your email. You'll receive a password reset link within minutes. If you don't see the email, check your spam folder or contact support@jobwright.com.
How do I add team members?
Go to Settings > Team > Invite Member. Enter their email address and select their role (Owner or Staff). They'll receive an email invitation to create their account. Your plan includes up to 50 team members.
How do I connect Stripe for payments?
Navigate to Settings > Payments and click 'Connect Stripe'. You'll be redirected to Stripe to create or connect your account. Once connected, clients can pay invoices online. We don't charge any additional fees - only standard Stripe processing rates apply.
Can I import my existing clients?
Yes! Go to Clients > Import. You can upload a CSV file with your client data. We support imports from most other software including Jobber, Housecall Pro, and ServiceTitan. Need help with import? Our support team can do it for you free of charge.
How do I set up online booking?
Go to Settings > Booking to configure your availability, services, and booking page. You'll get a unique booking URL to share with customers or embed on your website. Customers can book appointments that automatically sync to your calendar.
How does GPS tracking work?
GPS tracking requires team members to enable location services in their browser or mobile device. As an owner, you can see real-time locations on the dispatch map. Tracking only occurs during work hours and can be disabled per user if needed.
Can I customize my quotes and invoices?
Absolutely! Go to Settings > Branding to upload your logo, set your colors, and customize the appearance of quotes, invoices, and emails. You can also create custom templates in Settings > Templates.
What happens when my free trial ends?
At the end of your 14-day trial, you'll be asked to subscribe to continue using JobWright. Your data is never deleted - if you don't subscribe, your account becomes read-only. You can export your data at any time.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with JobWright within the first 30 days of your paid subscription, contact us for a full refund, no questions asked.
Is my data secure?
Absolutely. We use bank-level encryption (TLS 1.3) for all data transmission and AES-256 encryption for data at rest. We're hosted on enterprise-grade infrastructure with daily backups and 99.9% uptime. See our Security page for full details.

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World-Class Support, Included Free

Every JobWright plan includes unlimited support, free onboarding, and personalized training. We're here to help you succeed.

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